At Wamstri we believe in giving our customers a Complete Shopping experience, which is inclusive of having a helpful Return, Exchange and Cancellation Policy. Before we dive into the details, we would like to give you a brief insight into how we bring our products to life.
While we put in our best efforts to deliver an order as per your satisfaction, we understand that unexpected factors and unavoidable circumstances might arise causing the need to return or exchange or cancel your order. Our returns, exchange and cancellation policy is designed specifically to provide an opportunity for you to do so without too much of a hassle by making the process easy, quick and reassuring. To ensure it is mutually agreeable to both parties, we highly recommend it only for extreme scenarios. Please take the time to read through and understand our policy thoroughly. You can always reach out to our customer service team if you have any queries about the same.
How can i return my product?
To help us process your request faster, kindly mention your order number with opening video of your product package and image of defect product in the subject line.
After receiving your request for a return, we will send you a confirmation mail. Kindly allow us a maximum of 7 working days to process your request. We offer returns only on products that have a manufacturing defect or that have been incorrectly shipped.
Return claims due to minute colour variations will not be accepted, as the colour resolution can slightly vary between your screen and the actual product.
To facilitate the return process, kindly ensure that the product is not used, washed or damaged. We also request you to keep the packaging, tags and invoice intact.
In the unlikely event that you receive a damaged or tampered package, we request you not to accept it from the delivery personnel.
i) Kindly notify us about the same immediately via email, along with pictures of the damaged packaging.
ii) To ease the process, please reach out to us at the time of delivery itself to help us coordinate with the courier team on how to proceed further.
iii) The replacement of the damaged product is dependent on the nature of the damage and the report submitted by the courier. You can either choose to have the payment refunded to your account or get new product for exchange.
Please ensure that the product to be returned is securely packed to avoid any loss or damage during transit.
Kindly note that the shipping charges for all returns will have to be borne by you, except in the case of damaged packaging.
The product must be returned in its original state for the exchange or refund to be processed.
Wamstri reserves the right to reject wrong or unreasonable or frequent return claims by a customer.
How can i exchange my product?
When you return a product, we offer the option to either exchange it or get a refund after deducting the transaction charges.
Upon receiving the return request confirmation mail from us, you will have an option to choose between the two.
The exchange process will be initiated after we receive the returned product. Kindly allow us 3-5 working days after this to ship the exchanged product.
Please note that shipping charges for the exchange will not be borne by us.
Any product that cannot be returned to us as per the above policy, cannot be exchanged.
How can i get refund of product?
Please note, all refunds will be processed through the bank account through which the purchase order has been made, after deducting the transaction charges.
The refund process will be initiated within 7 working days of receiving the product. However, we cannot guarantee the time taken by the bank partner.
Refunds will be processed through our secure payment gateway for all products that are ordered through Credit/Debit cards. These payments will be routed back and credited to your account.
We offer refunds only on the following grounds:
i) Products that have a genuine defect or issue in terms of quality/size.
ii) Products that have been damaged before delivery.
iii) Products that have been shipped wrongly.
iv) If you have ordered several products, and one or more of those products are not in stock, you will get a refund amounting to the value of the product(s) not available.
v) If due to any unfortunate reason, you wish to return a product that complies with our policy, you have an option to choose between refund/exchange amounting to the said value of your order.
vi) In case you wish to cancel your order within 24 hours of placing it, the amount will be refunded.