Do I need an account to place an order?
Yes, to place your order it is required that you register with us through a few simple steps and create an account. We require only necessary contact details to provide you with a holistic experience in terms of faster checkout, delivery and tracking of your order. By creating an account you can also save your favourite products to a wishlist and access them later.
Can I make changes to my account details?
Yes, you can make changes through the My Account tab. In the event you don’t remember your password, you can reset it from the login screen, through the Forgotten Password link. An email will be sent to you on how to proceed.
What about the safety of the personal details that I have shared with you?
We guarantee you that the information provided by you is absolutely safe and will not be disclosed anywhere. This information is to enable us to provide you with a better service by understanding your needs and preferences, and for you to be able to have a faster checkout and track your products better. Our website is SSL encrypted and we don’t store any card-related information with us. We use third-party solution provider to make sure that your transactions are safe and secure.
How do I change my subscription status for newsletters and retailers?
Through our newsletters we keep you updated on the latest trends, collections and activities that we have undertaken. In case you require to opt-out of this facility, you can do so under the Newsletter tab in the My Account page.
In case of further queries, how do I to get in touch with your Customer Care team?
You can reach out to our Customer Care team through various channels. Please feel free to drop an email to [email protected] or give us a call at +91-7405355585, between 9 AM to 6 PM from Monday to Saturday. You can also get in touch with us through social media pages on Instagram and Facebook.
Is there any possibility to gift wrap my order?
Yes. In the event, you require your order to be gift wrapped you can mention it in the checkout page, under the “more information about your order” box. You will be minimally charged extra for this.
Do you undertake custom orders?
Yes, We accept custom orders.
Do you undertake corporate orders?
Yes, we do. Be it a corporate event or exhibition or celebration, we undertake bulk orders of products, as well as offer an exclusive selection of gift cards and coupons. For inquiries please drop a mail to [email protected].
How do I place an order with special requests?
For such orders, let us know about your special requests and requirements in the enquiry form on our “Contact Us” page. Alternatively, you can also reach out to our customer care team.
What are the different modes of payment available?
Currently, we offer payment method – Razorpay Payment Gateway (Net banking, credit cards, debit cards, wallets and UPI). The default payment currency is INR.
Why did my payment fail and not go through?
Your payment could have failed due to one of the following reasons:
- (a) Incorrect entry of card details, including name, card number, expiry date, CVV or 3D secure pin.
- (b) Invalid or out-of-date card details.
- (c) An outage or system failure from the bank’s end.
- (d) Accidental closing or refreshing of the payment page while your transaction was being processed.
- (e) Connection error between your bank and our payment gateway due to technical glitches
What do I do in case my payment fails?
If you face any of the above situations, please reach out to our Customer Care team, who would check the transaction details and send you an email regarding your payment, order status and how to proceed. If we are unable to get in contact with your bank, there might be a slight delay. We shall get in touch with you at the earliest and help you resolve the issue at the earliest.
How secure is your online payment system?
We value our customer’s safety and privacy to the maximum. All your transactions and payments are processed in a secure environment, complying with the industry standards.
Do you ship Internationally?
Yes we ship internationally.
Is free shipping available on my orders?
Yes, we offer free shipping facility.
How long will my orders take to get delivered?
It would take us 6-7 business days to process, ship and deliver your order.
What are the different order statuses to keep a track of?
- (a) Pending – Payment pending or unsuccessful
- (b) Processing – Payment successful, yet to be shipped
- (c) Shipment in Transit – Order has been shipped from our warehouse
- (d) Cancelled – Order has been cancelled due to non-payment or customer request
- (e) Closed – Successful order cancellation based on customer request and refund has been initiated
How do I return or get a refund or exchange any product from my order?
To learn more about returns, refund and exchange, visit our Returns Policy page and carefully read through our Terms and Conditions. For any assistance in this process, kindly contact our Customer Care team.
How do I return or get a refund or exchange any product from my order?
To learn more about returns, refund and exchange, visit our Returns Policy page and carefully read through our Terms and Conditions. For any assistance in this process, kindly contact our Customer Care team.
Do you manufacture your products?
No, Wamstri doesn’t own a manufacturing unit. We source our products directly from the largest Surat Textile Market.
How do I check the status of my order?
Just go to my account and scroll down for ‘My Orders’ section. Here you can find the status of your order. You will also receive an email to notify you of your order being dispatched and reaching near you.
What If an item is out of stock?
You cannot order “Out of Stock” products. Although, you can reach out to us at Customer Care and we will try our best to make it available to you. You will be notified by email.
What taxes do I need to pay for my orders?
Our products include all tax As per Governkment of India. You need not pay any extra other than MRP of product.
How is my order shipped?
The order is shipped to your doorsteps and via premium logistics partners.
Can I use different shipping addresses for one order?
Currently, only one shipping address can be processed for a single order. You need to place another order for a different address.
Are there any shipping costs?
Shipping costs depend on the postal codes.
What payment methods do you accept?
Currently, we are accepting payments via net banking, debit cards and credit cards. Cash on Delivery is also accepted on select products.
What currency will my order be billed in?
It will be billed in INR
How do I contact the customer support page?
Please feel free to drop an email to [email protected] or give us a call at +91-7405355585, between 9 AM to 6 PM from Monday to Saturday.
I have put some personal information while placing the order. Should I be wary?
No, we don’t share your information with anyone. Please refer to our privacy policy here for more details.
What Is the return policy?
Please refer to our return policy here for more details.
When will the refund be made?
All the refunds are notified by emails. You can check the refund on your next billing cycle of debit or credit card.