At Wamstri, our team is dedicated to delivering the order to you as early as possible, within the stipulated time frame. Right from processing to packaging to shipping, we maintain the highest quality and safety standards. Please take the time to read through and understand our policy thoroughly.
What is the cost of shipping?
For all orders shipping charge is calculated based on product package size and weight.
How long will it take for the order to reach me?
We do our best to make sure your orders reach you as soon as possible. Orders are shipped out on all days except Sundays and public holidays.
From the time of order placed, it takes about 6-7 days for orders.
If you have placed an order with multiple items, please note that we usually combine them in a single box before shipping. In the event, you require them to be packaged separately, please do write to us at email@example.com along with your order number. Packaging and shipping the products in individual boxes may incur an additional charge. The estimated delivery times are indicative, and, on some occasions, there might be some unavoidable delays beyond our control. We will keep you informed in case of any delays.
What can I do if my order dispatch is delayed?
We will try our best to get your products to you within the estimated delivery times. If the package has not reached you by the expected delivery date, please write to us at firstname.lastname@example.org and we will try our best to resolve your issues.
My order has been shipped. Can I track it?
Once your order has been dispatched, you can track the order from “Track Order” section.
Upon shipping your order, we will send you the tracking details along with our delivery partner information to the registered email ID. Alternatively, you can track the status online through the ‘My Account’ section of our website. Please do reach out to our Customer Care team if you need more details about your order.
You can track the status of your package 24 hours after your order is dispatched from our location.
Who are our delivery partners?
We work with trusted and reliable delivery partners. For deliveries, the orders are shipped via India Post and other private couriers.
What if i live in Remote Area?
In the situation that you are based in a remote location that is not serviced by our delivery partners, you can reach out to our Customer Care Team at email@example.com or +91-7405355585 with your complete shipping address and the products you would like to order. We would be happy to arrange a special delivery for you. Kindly note, such deliveries may have a remote area surcharge. This will be informed in advance and will have to be borne by you.
What if product is damaged or not of the good quality?
Throughout our packaging and shipping process, we have multiple quality checkpoints to ensure the products reach you in the perfect state. In the unlikely event that you notice the package is damaged or tampered with, we request you not to accept it from the delivery personnel. Kindly notify us about it immediately via email, along with pictures of the damaged packaging. We will help you out with an exchange or refund option for the same.
For any assistance or queries, please feel free to reach out to our Customer Care Team at +91-7405355585 or firstname.lastname@example.org. We would be more than happy to guide you through the same and resolve your issues.